Terms & Conditions

Welcome to DESVANII. These Terms & Conditions govern your access to and use of the DESVANII website, products, and services. By accessing, browsing, or making a purchase through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms & Conditions, please discontinue use of our website immediately.

DESVANII is an online fashion and lifestyle brand offering apparel, clothing, and related fashion products through its e-commerce platform.

Throughout these Terms & Conditions, the terms DESVANII, Company, we, our, and us refer to DESVANII. The terms user, customer, you, and your refer to any individual who accesses, browses, registers, or purchases products from our website.

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable laws and regulations.

By using this website, you confirm that:

You are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.

The information provided by you is accurate and complete.

You have the legal capacity to enter into a binding agreement.

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate.

However:

• • Product colors may vary slightly due to screen settings and photography.

• • Prices are subject to change without prior notice.

• • We reserve the right to modify or discontinue products at any time.

• • Product availability is subject to stock levels.

DESVANII reserves the right to refuse or cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.

After placing an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order.

DESVANII reserves the right to:

Accept or reject any order.

Cancel orders due to stock issues.

Cancel orders suspected of fraud or misuse.

Request additional verification before processing an order.

In case of cancellation after payment, the applicable refund will be processed.

We accept payments through secure third-party payment gateways. By making a purchase, you agree that:

Payment information provided is accurate.

You are authorized to use the selected payment method.

All transactions are subject to verification and approval.

DESVANII does not store complete credit card, debit card, or banking details.

All orders placed on DESVANII are subject to confirmation and availability.

We reserve the right to:

• • Cancel suspicious or fraudulent orders

• • Refuse service to anyone

• • Limit quantities on selected products

Payments are processed through secure and trusted payment gateways.

Shipping & Delivery

Shipping timelines are estimates and may vary depending on location and courier operations. DESVANII shall not be held responsible for delays caused by:

Weather conditions

Natural disasters

Government restrictions

Courier partner delays

Incorrect address details provided by customers

Please refer to our Shipping Policy for detailed information.

Returns, Refunds & Exchanges

Returns, refunds, and exchanges are subject to our Return & Refund Policy. Customers are encouraged to review the policy before placing an order.

DESVANII reserves the right to reject return requests that do not meet eligibility requirements.

User Account

If you create an account on our website:

You are responsible for maintaining account confidentiality.

You are responsible for all activities under your account.

You must notify us immediately of any unauthorized account access.

DESVANII shall not be liable for losses resulting from unauthorized use of your account

Intellectual Property

All website content including:

• • Product images

• • Logos

• • Brand name

• • Text

• • Designs

• • Graphics

is the property of DESVANII and protected by applicable intellectual property laws. You may not be copied, reused, or distributed without written permission.

Website Usage

Customers must not misuse the website by:

• • Attempting unauthorized access

• • Uploading harmful content

• • Using false information

• • Engaging in fraudulent activity

Limitation of Liability

DESVANII shall not be held responsible for:

• • Indirect damages

• • Delivery delays

• • Technical website interruptions

• • Third-party payment issues

• • Misuse of products after delivery

Our total liability shall not exceed the amount paid for the purchased product.

Third-Party Links

Our website may contain links to third-party websites. DESVANII is not responsible for:

Third-party content

Privacy practices

Services or products offered by external websites. Users access such websites at their own risk.

Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in the Privacy Policy.

Promotional Offers & Discounts

From time to time, DESVANII may offer:

• • Discount codes

• • Promotional campaigns

• • Limited-time offers

These promotions are subject to specific terms mentioned in the offer. Cannot be exchanged for cash. May be modified or withdrawn without notice.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.

Changes to Terms & Conditions

DESVANII reserves the right to update, modify, or replace these Terms & Conditions at any time. Any changes will become effective immediately upon publication on the website. Continued use of the website constitutes acceptance of the updated terms.

Fast & Reliable Delivery Across India 

At DESVANII, we are committed to delivering your orders safely, securely, and on time. We currently offer pan-India shipping with transparent delivery timelines, real-time order tracking, and competitive shipping charges. Please read our complete shipping policy below to understand processing times, delivery estimates, and related terms.

Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.

• Orders are not processed, shipped, or delivered on Sundays or public holidays.
• During festive seasons, mega sales events, or high order volumes, processing times may be slightly extended.
• Once your order is packed and dispatched, you will receive a confirmation notification via email, SMS, or WhatsApp.

Shipping Locations & Coverage

DESVANII currently ships across India only. We deliver to:

• Metro cities (Delhi NCR, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad, Pune)
• Tier-2 and Tier-3 cities and towns
• Remote and rural areas (subject to courier partner availability)

At present, we do not offer international shipping. If international delivery becomes available, this policy will be updated accordingly.

Shipping Charges & Free Shipping

• Shipping charges, if applicable, will be clearly displayed at checkout before payment.
• We offer free shipping on selected products, orders above a specified value, or during promotional campaigns.
• Shipping fees are calculated based on your delivery location, order weight, and courier partner rates.
• Original shipping charges are non-refundable in case of returns. Please refer to our Return & Refund Policy for more details.

Estimated Delivery Time by Location

Delivery timelines vary depending on your location and courier partner efficiency:

Please note that these are estimated delivery times. Actual delivery may vary due to courier delays, weather conditions, public holidays, government restrictions, or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via:

• Email
• SMS
• WhatsApp (where applicable)

Your message will include a tracking number and a link to monitor your shipment status in real time. You can also track your order directly through our Order Tracking Portal.

Delivery Delays & Force Majeure

While DESVANII strives to ensure timely delivery, we shall not be held responsible for delays caused by circumstances beyond our control, including but not limited to:

• Natural disasters or extreme weather conditions
• Government restrictions, lockdowns, or local regulations
• Transport disruptions or strikes
• Courier partner operational delays
• Incorrect or incomplete shipping information provided by the customer

Incorrect Address & Failed Delivery

Incorrect Address Information

Customers are responsible for providing accurate and complete shipping details at checkout. If an incorrect or incomplete address is provided:

• Delivery may be delayed or unsuccessful.
• Additional shipping charges may apply for re-delivery.
• DESVANII will not be responsible for orders delivered to incorrectly entered addresses.

Failed Delivery Attempts

Our courier partners generally make multiple delivery attempts. If delivery remains unsuccessful after these attempts:

• The package may be returned to our warehouse.
• Re-shipping charges may apply for a second delivery attempt.
• If the package is returned due to unavailability, store credit or refund (minus shipping fees) may be issued after inspection.

Damaged Package Upon Delivery

If you receive a package that appears damaged, torn, or tampered with:

<

1. Take clear photos of the outer package before opening it.
2. Contact our customer support team within 24 hours of delivery.
3. Share your order number and supporting images via email or WhatsApp.
4. Our team will review the issue and assist you with a replacement, store credit, or refund as applicable.

Order Cancellation Before Shipping

Orders can only be cancelled before they are processed and shipped. Once an order has been dispatched, cancellation requests cannot be accepted. If you no longer want the item after shipping, please wait for delivery and then initiate a return through our Return & Refund Policy.

Shipping Policy – Frequently Asked Questions (FAQ)

Does DESVANII offer free shipping?

Yes, we offer free shipping on selected products, orders above a specified value, or during promotional campaigns. Applicable shipping charges, if any, are shown at checkout before payment.

How long does DESVANII take to deliver?

Delivery takes 3–7 business days for metro cities, 5–10 business days for other towns, and 7–14 business days for remote areas in India.

Does DESVANII ship internationally?

No, we currently ship only within India. We do not offer international shipping at this time.

How can I track my DESVANII order?

Once shipped, you will receive a tracking number via email, SMS, or WhatsApp. You can also track your order through our Order Tracking Portal.

What happens if I provide the wrong delivery address?

If an incorrect address is provided, delivery may fail or be delayed. Additional re-delivery charges may apply. DESVANII is not responsible for orders delivered to incorrectly entered addresses.

Can I cancel my order after placing it?

Orders can only be cancelled before they are processed and shipped. Once dispatched, cancellation is not possible. You may return the item after delivery as per our return policy.

What if my package arrives damaged?

Take clear photos before opening and contact us within 24 hours with your order number and images. We will review and offer a replacement, store credit, or refund.

Are shipping charges refundable?

Original shipping charges are non-refundable in case of returns, unless the product was damaged, defective, or incorrect.

Return, Exchange & Refund Policy

At DESVANII, we are committed to delivering premium-quality fashion and lifestyle products with a seamless online shopping experience. We understand that buying online requires trust, which is why we offer a transparent 7-day return and exchange policy for all eligible orders across India. If you are not completely satisfied with your purchase, please review our complete return, exchange, and refund guidelines below.

Return & Exchange Eligibility

To ensure a smooth return process, please ensure your request meets the following conditions:

• Time Limit: Return or exchange requests must be raised within 7 days of delivery.
• Single Request: Each product is eligible for return or exchange only once.
• Product Condition: The item must be unused, unwashed, unworn, and in its original condition.
• Original Packaging: All original tags, labels, and packaging must be intact and undamaged.
• No Alterations: Products that have been altered, modified, or damaged by the customer are not eligible for return, exchange, or refund.

Sale & Promotional Items

Please note that no returns, exchanges, or refunds are applicable on products purchased during:

• Seasonal sales and promotional events
• Clearance or end-of-season sales
• Special discounted offers or flash sales

Return & Exchange Charges

• A flat fee of ₹100 will be charged for all standard return and exchange requests.
• No return fee will be charged if the product received is damaged, defective, or incorrect.
• Original shipping charges are non-refundable.
• Return processing charges of ₹100 are non-refundable, except in cases of damaged, defective, or incorrect items.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, follow these steps:

1. Contact our support team within the applicable return period (7 days of delivery).
2. Share clear images of the product via Email or WhatsApp for verification.
3. Our quality team will review your request and verify the issue within 1–3 business days.

Important: “Damage” does not include natural variations in fabric texture, print, embroidery, color, or style characteristics that are part of the original product design.

Upon successful verification, DESVANII may offer:

• Replacement of the product (subject to availability)
• Store Credit for future purchases
• Full Refund to the original payment method

Exchange Policy Details

• All exchanges are subject to product availability.
• If the exchange item is of a higher value, you will be required to pay the price difference.
• If the exchange item is of a lower value, the balance amount will be credited to your DESVANII store credit account.

Quality Check & Inspection Process

Every returned and exchanged product undergoes a strict quality inspection at our warehouse:

• Once received, our team requires 1–3 business days to complete the quality check.
• After successful verification, your return or exchange request will be approved.
• If the product fails quality inspection, the request will be rejected with a detailed explanation.

Return Pickup & Shipping

• Return pickup services are currently available within India only.
• Once approved, pickup will be scheduled within 1–3 business days.
• Returned products generally reach our warehouse within 5–7 business days, depending on the courier partner and your location.
• Please ensure the product is packed securely to avoid transit damage.

Refund Process & Timeline

After your returned product passes the quality inspection:

• Eligible refunds will be processed to your original payment method or issued as Store Credit, as applicable.
• Refund timelines may vary depending on your bank or payment provider (typically 5–10 business days).
• You will receive a refund confirmation email once the process is initiated.

How to Initiate a Return or Exchange

1. Submit your request through our Return Portal or contact our customer support team.
2. Select the product you wish to return or exchange from your order history.
3. Mention the reason for your request (size issue, damaged item, changed mind, etc.).
4. Upload clear images if the item is damaged, defective, or incorrect.
5. Wait for approval from our support team (usually within 24–48 hours).
6. Once approved, a pickup will be arranged at your convenience.

Packaging Requirements for Returns

Please ensure that the returned product meets the following packaging standards:

• Product is unused, unworn, and unwashed
• All original tags and labels are attached
• Item is packed securely in its original packaging
• All accessories, complimentary items, or free gifts received with the order are included

Non-Returnable & Non-Refundable Items

For hygiene and quality reasons, the following are not eligible for returns:

• Items purchased during sales, promotions, or clearance events
• Products missing original tags or packaging
• Items showing signs of wear, washing, or use
• Customized or altered products

Important Policy Notes

DESVANII reserves the right to reject any return, exchange, or refund request that does not comply with the conditions stated above. We recommend reviewing this policy before placing your order to ensure a hassle-free shopping experience.

Return Policy – Frequently Asked Questions (FAQ)

What is DESVANII’s return window?

You can request a return or exchange within 7 days of delivery for all eligible products.

Is there a return shipping fee?

A flat ₹100 return fee applies to all standard returns. However, no fee is charged if you received a damaged, defective, or incorrect product.

How long does a refund take?

Once your return passes quality inspection, refunds are processed within 5–10 business days to your original payment method or as store credit.

Can I exchange a product for a different size?

Yes, exchanges are allowed subject to availability. If the new item costs more, you pay the difference. If it costs less, the balance is added as store credit.

Are sale items returnable?

No. Products purchased during sales, promotions, clearance events, or special discounts are final sale and cannot be returned or exchanged.

What if my product arrives damaged?

Contact us immediately within 7 days with clear photos via email or WhatsApp. We will verify and offer a replacement, store credit, or full refund at no extra charge.

How do I pack my return?

Ensure the product is unused, has all original tags, is in original packaging, and includes all accessories or complimentary items received.