Privacy Policy

Introduction This Privacy Policy describes how and its affiliates (collectively ” Desvanii “ we, our, us”) collect, use, share, protect or otherwise process your information/ personal data through our website desvanii.com (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us.We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.Collection-We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship.and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email IDand/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc all of the above being in accordance with applicable law(s) You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the thirdparty business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you receive an email, a call from a person/association claiming to be seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.Usage- We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners 1 in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. You understand that your access to these products/services may be affected in the event permission is not provided to us. Sharing- We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you. These disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.Security Precautions- To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.Data Deletion and Retention- You have an option to delete your account by visiting your profile and settings on our Platform , this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may in event of any pending grievance, claims, pending shipments or any other services we may refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to 2 you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.Your RightsYou may access, rectify, and update your personal data directly through the functionalities provided on the Platform. Consent- By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in your subject line of your communication. We may verify such requests before acting on our request. However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary. Changes to this Privacy Policy- Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws

Terms & Conditions

Welcome to DESVANII. These Terms & Conditions govern your access to and use of the DESVANII website, products, and services. By accessing, browsing, or making a purchase through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms & Conditions, please discontinue use of our website immediately.

DESVANII is an online fashion and lifestyle brand offering apparel, clothing, and related fashion products through its e-commerce platform.

Throughout these Terms & Conditions, the terms DESVANII, Company, we, our, and us refer to DESVANII. The terms user, customer, you, and your refer to any individual who accesses, browses, registers, or purchases products from our website.

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable laws and regulations.

By using this website, you confirm that:

The information provided by you is accurate and complete.

You have the legal capacity to enter into a binding agreement.

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate.

However:

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  • Product colors may vary slightly due to screen settings and photography.

• • Prices are subject to change without prior notice.

• • We reserve the right to modify or discontinue products at any time.

• • Product availability is subject to stock levels.

DESVANII reserves the right to refuse or cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.

After placing an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order.

DESVANII reserves the right to:

Accept or reject any order.

Cancel orders due to stock issues.

Cancel orders suspected of fraud or misuse.

Request additional verification before processing an order.

In case of cancellation after payment, the applicable refund will be processed.

We accept payments through secure third-party payment gateways. By making a purchase, you agree that:

Payment information provided is accurate.

You are authorized to use the selected payment method.

All transactions are subject to verification and approval.

DESVANII does not store complete credit card, debit card, or banking details.

All orders placed on DESVANII are subject to confirmation and availability.

We reserve the right to:

•  

  • Cancel suspicious or fraudulent orders

• • Refuse service to anyone

• • Limit quantities on selected products

Payments are processed through secure and trusted payment gateways.

Shipping & Delivery

Shipping timelines are estimates and may vary depending on location and courier operations. DESVANII shall not be held responsible for delays caused by:

Weather conditions

Natural disasters

Government restrictions

Courier partner delays

Incorrect address details provided by customers

Please refer to our Shipping Policy for detailed information.

Returns, Refunds & Exchanges

Returns, refunds, and exchanges are subject to our Return & Refund Policy. Customers are encouraged to review the policy before placing an order.

DESVANII reserves the right to reject return requests that do not meet eligibility requirements.

User Account

If you create an account on our website:

You are responsible for maintaining account confidentiality.

You are responsible for all activities under your account.

You must notify us immediately of any unauthorized account access.

DESVANII shall not be liable for losses resulting from unauthorized use of your account

Intellectual Property

All website content including:

•  

  • Product images

• • Logos

• • Brand name

• • Text

• • Designs

• • Graphics

is the property of DESVANII and protected by applicable intellectual property laws. You may not be copied, reused, or distributed without written permission.

Website Usage

Customers must not misuse the website by:

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  • Attempting unauthorized access

• • Uploading harmful content

• • Using false information

• • Engaging in fraudulent activity

Limitation of Liability

DESVANII shall not be held responsible for:

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  • Indirect damages

• • Delivery delays

• • Technical website interruptions

• • Third-party payment issues

• • Misuse of products after delivery

Our total liability shall not exceed the amount paid for the purchased product.

Third-Party Links

Our website may contain links to third-party websites. DESVANII is not responsible for:

Third-party content

Privacy practices

Services or products offered by external websites. Users access such websites at their own risk.

Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in the Privacy Policy.

Promotional Offers & Discounts

From time to time, DESVANII may offer:

•  

  • Discount codes

• • Promotional campaigns

• • Limited-time offers

These promotions are subject to specific terms mentioned in the offer. Cannot be exchanged for cash. May be modified or withdrawn without notice.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.

Changes to Terms & Conditions

DESVANII reserves the right to update, modify, or replace these Terms & Conditions at any time. Any changes will become effective immediately upon publication on the website. Continued use of the website constitutes acceptance of the updated terms.

Fast & Reliable Delivery Across India 

At DESVANII, we are committed to delivering your orders safely, securely, and on time. We currently offer pan-India shipping with transparent delivery timelines, real-time order tracking, and competitive shipping charges. Please read our complete shipping policy below to understand processing times, delivery estimates, and related terms.

Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.

• Orders are not processed, shipped, or delivered on Sundays or public holidays.
• During festive seasons, mega sales events, or high order volumes, processing times may be slightly extended.
• Once your order is packed and dispatched, you will receive a confirmation notification via email, SMS, or WhatsApp.

Shipping Locations & Coverage

DESVANII currently ships across India only. We deliver to:

• Metro cities (Delhi NCR, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad, Pune)
• Tier-2 and Tier-3 cities and towns
• Remote and rural areas (subject to courier partner availability)

At present, we do not offer international shipping. If international delivery becomes available, this policy will be updated accordingly.

Shipping Charges & Free Shipping

• Shipping charges, if applicable, will be clearly displayed at checkout before payment.
• We offer free shipping on selected products, orders above a specified value, or during promotional campaigns.
• Shipping fees are calculated based on your delivery location, order weight, and courier partner rates.
• Original shipping charges are non-refundable in case of returns. Please refer to our Return & Refund Policy for more details.

Estimated Delivery Time by Location

Delivery timelines vary depending on your location and courier partner efficiency:

Location Type	Estimated Delivery Time
Metro Cities	3–7 business days
Other Cities & Towns	5–10 business days
Remote / Rural Areas	7–14 business days

Please note that these are estimated delivery times. Actual delivery may vary due to courier delays, weather conditions, public holidays, government restrictions, or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via:

• Email
• SMS
• WhatsApp (where applicable)

Your message will include a tracking number and a link to monitor your shipment status in real time. You can also track your order directly through our Order Tracking Portal.

Delivery Delays & Force Majeure

While DESVANII strives to ensure timely delivery, we shall not be held responsible for delays caused by circumstances beyond our control, including but not limited to:

• Natural disasters or extreme weather conditions
• Government restrictions, lockdowns, or local regulations
• Transport disruptions or strikes
• Courier partner operational delays
• Incorrect or incomplete shipping information provided by the customer

Incorrect Address & Failed Delivery

Incorrect Address Information

Customers are responsible for providing accurate and complete shipping details at checkout. If an incorrect or incomplete address is provided:

• Delivery may be delayed or unsuccessful.
• Additional shipping charges may apply for re-delivery.
• DESVANII will not be responsible for orders delivered to incorrectly entered addresses.

Failed Delivery Attempts

Our courier partners generally make multiple delivery attempts. If delivery remains unsuccessful after these attempts:

• The package may be returned to our warehouse.
• Re-shipping charges may apply for a second delivery attempt.
• If the package is returned due to unavailability, store credit or refund (minus shipping fees) may be issued after inspection.

Damaged Package Upon Delivery

If you receive a package that appears damaged, torn, or tampered with:

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1. Take clear photos of the outer package before opening it.
2. Contact our customer support team within 24 hours of delivery.
3. Share your order number and supporting images via email or WhatsApp.
4. Our team will review the issue and assist you with a replacement, store credit, or refund as applicable.

Order Cancellation Before Shipping

Orders can only be cancelled before they are processed and shipped. Once an order has been dispatched, cancellation requests cannot be accepted. If you no longer want the item after shipping, please wait for delivery and then initiate a return through our Return & Refund Policy.

Shipping Policy – Frequently Asked Questions (FAQ)

Does DESVANII offer free shipping?

Yes, we offer free shipping on selected products, orders above a specified value, or during promotional campaigns. Applicable shipping charges, if any, are shown at checkout before payment.

How long does DESVANII take to deliver?

Delivery takes 3–7 business days for metro cities, 5–10 business days for other towns, and 7–14 business days for remote areas in India.

Does DESVANII ship internationally?

No, we currently ship only within India. We do not offer international shipping at this time.

How can I track my DESVANII order?

Once shipped, you will receive a tracking number via email, SMS, or WhatsApp. You can also track your order through our Order Tracking Portal.

What happens if I provide the wrong delivery address?

If an incorrect address is provided, delivery may fail or be delayed. Additional re-delivery charges may apply. DESVANII is not responsible for orders delivered to incorrectly entered addresses.

Can I cancel my order after placing it?

Orders can only be cancelled before they are processed and shipped. Once dispatched, cancellation is not possible. You may return the item after delivery as per our return policy.

What if my package arrives damaged?

Take clear photos before opening and contact us within 24 hours with your order number and images. We will review and offer a replacement, store credit, or refund.

Are shipping charges refundable?

Original shipping charges are non-refundable in case of returns, unless the product was damaged, defective, or incorrect.

Return, Exchange & Refund Policy

At DESVANII, we are committed to delivering premium-quality fashion and lifestyle products with a seamless online shopping experience. We understand that buying online requires trust, which is why we offer a transparent 7-day return and exchange policy for all eligible orders across India. If you are not completely satisfied with your purchase, please review our complete return, exchange, and refund guidelines below.

Return & Exchange Eligibility

To ensure a smooth return process, please ensure your request meets the following conditions:

• Time Limit: Return or exchange requests must be raised within 7 days of delivery.
• Single Request: Each product is eligible for return or exchange only once.
• Product Condition: The item must be unused, unwashed, unworn, and in its original condition.
• Original Packaging: All original tags, labels, and packaging must be intact and undamaged.
• No Alterations: Products that have been altered, modified, or damaged by the customer are not eligible for return, exchange, or refund.

Sale & Promotional Items

Please note that no returns, exchanges, or refunds are applicable on products purchased during:

• Seasonal sales and promotional events
• Clearance or end-of-season sales
• Special discounted offers or flash sales

Return & Exchange Charges

• A flat fee of ₹100 will be charged for all standard return and exchange requests.
• No return fee will be charged if the product received is damaged, defective, or incorrect.
• Original shipping charges are non-refundable.
• Return processing charges of ₹100 are non-refundable, except in cases of damaged, defective, or incorrect items.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, follow these steps:

1. Contact our support team within the applicable return period (7 days of delivery).
2. Share clear images of the product via Email or WhatsApp for verification.
3. Our quality team will review your request and verify the issue within 1–3 business days.

Important: “Damage” does not include natural variations in fabric texture, print, embroidery, color, or style characteristics that are part of the original product design.

Upon successful verification, DESVANII may offer:

• Replacement of the product (subject to availability)
• Store Credit for future purchases
• Full Refund to the original payment method

Exchange Policy Details

• All exchanges are subject to product availability.
• If the exchange item is of a higher value, you will be required to pay the price difference.
• If the exchange item is of a lower value, the balance amount will be credited to your DESVANII store credit account.

Quality Check & Inspection Process

Every returned and exchanged product undergoes a strict quality inspection at our warehouse:

• Once received, our team requires 1–3 business days to complete the quality check.
• After successful verification, your return or exchange request will be approved.
• If the product fails quality inspection, the request will be rejected with a detailed explanation.

Return Pickup & Shipping

• Return pickup services are currently available within India only.
• Once approved, pickup will be scheduled within 1–3 business days.
• Returned products generally reach our warehouse within 5–7 business days, depending on the courier partner and your location.
• Please ensure the product is packed securely to avoid transit damage.

Refund Process & Timeline

After your returned product passes the quality inspection:

• Eligible refunds will be processed to your original payment method or issued as Store Credit, as applicable.
• Refund timelines may vary depending on your bank or payment provider (typically 5–10 business days).
• You will receive a refund confirmation email once the process is initiated.

How to Initiate a Return or Exchange

1. Submit your request through our Return Portal or contact our customer support team.
2. Select the product you wish to return or exchange from your order history.
3. Mention the reason for your request (size issue, damaged item, changed mind, etc.).
4. Upload clear images if the item is damaged, defective, or incorrect.
5. Wait for approval from our support team (usually within 24–48 hours).
6. Once approved, a pickup will be arranged at your convenience.

Packaging Requirements for Returns

Please ensure that the returned product meets the following packaging standards:

• Product is unused, unworn, and unwashed
• All original tags and labels are attached
• Item is packed securely in its original packaging
• All accessories, complimentary items, or free gifts received with the order are included

Non-Returnable & Non-Refundable Items

For hygiene and quality reasons, the following are not eligible for returns:

• Items purchased during sales, promotions, or clearance events
• Products missing original tags or packaging
• Items showing signs of wear, washing, or use
• Customized or altered products

Important Policy Notes

DESVANII reserves the right to reject any return, exchange, or refund request that does not comply with the conditions stated above. We recommend reviewing this policy before placing your order to ensure a hassle-free shopping experience.

Return Policy – Frequently Asked Questions (FAQ)

What is DESVANII’s return window?

You can request a return or exchange within 7 days of delivery for all eligible products.

Is there a return shipping fee?

A flat ₹100 return fee applies to all standard returns. However, no fee is charged if you received a damaged, defective, or incorrect product.

How long does a refund take?

Once your return passes quality inspection, refunds are processed within 5–10 business days to your original payment method or as store credit.

Can I exchange a product for a different size?

Yes, exchanges are allowed subject to availability. If the new item costs more, you pay the difference. If it costs less, the balance is added as store credit.

Are sale items returnable?

No. Products purchased during sales, promotions, clearance events, or special discounts are final sale and cannot be returned or exchanged.

What if my product arrives damaged?

Contact us immediately within 7 days with clear photos via email or WhatsApp. We will verify and offer a replacement, store credit, or full refund at no extra charge.

How do I pack my return?

Ensure the product is unused, has all original tags, is in original packaging, and includes all accessories or complimentary items received.